Q: What happens when I call to get a free estimate?
A: If you call Nat's number or the office number, please leave a detailed message, speaking slowly, to include your name, phone number and a description of what you would like done. Please be patient, and we will get back to you as soon as possible.
Q: Do I need to be present in order to get an estimate or have work done?
A: Not necessarily. If you can give a clear description of the work and mark the trees you want taken down or pruned, we can come by any time to assess the job and promptly give you an estimate. Once an estimate is accepted and the scope of the work is clearly understood, your presence is not required when the job is actually done.
Q: How soon can I expect my work to get done?
A: Many factors affect how soon the crew can get to your job.
Bad weather, such as ice or snow in the winter, may cause delays. Maintenance on machinery may also cause delays. We can’t do anything about the weather, but our preventive maintenance program helps to keep equipment operating safely and efficiently with minimum downtime for repairs.
Our workload also affects the schedule, as well as your location. We also try to schedule jobs that are near to each other. This saves driving time and fuel expense, which helps us keep costs low and saves you money.
Q: What if I have an emergency, such as a tree that has fallen onto and damaged my house?
A: If you find yourself in an emergency situation, please call or text us to inform us of your emergency and we usually have a crew there within 24 hours, and often sooner.
Q; Can I use my credit card to pay my invoice?
A.: Yes you can, however we prefer payments by check . Alpha Tree Service accepts major bank credit cards. Call for details.
A: If you call Nat's number or the office number, please leave a detailed message, speaking slowly, to include your name, phone number and a description of what you would like done. Please be patient, and we will get back to you as soon as possible.
Q: Do I need to be present in order to get an estimate or have work done?
A: Not necessarily. If you can give a clear description of the work and mark the trees you want taken down or pruned, we can come by any time to assess the job and promptly give you an estimate. Once an estimate is accepted and the scope of the work is clearly understood, your presence is not required when the job is actually done.
Q: How soon can I expect my work to get done?
A: Many factors affect how soon the crew can get to your job.
Bad weather, such as ice or snow in the winter, may cause delays. Maintenance on machinery may also cause delays. We can’t do anything about the weather, but our preventive maintenance program helps to keep equipment operating safely and efficiently with minimum downtime for repairs.
Our workload also affects the schedule, as well as your location. We also try to schedule jobs that are near to each other. This saves driving time and fuel expense, which helps us keep costs low and saves you money.
Q: What if I have an emergency, such as a tree that has fallen onto and damaged my house?
A: If you find yourself in an emergency situation, please call or text us to inform us of your emergency and we usually have a crew there within 24 hours, and often sooner.
Q; Can I use my credit card to pay my invoice?
A.: Yes you can, however we prefer payments by check . Alpha Tree Service accepts major bank credit cards. Call for details.